FAQ
What do I need to bring when I come in to arrange a Funeral?
You need the ID of the deceased, your ID and if a photo is required for the hymn sheet it would be useful to bring that as well.
Do you arrange Funerals for all Faith’s & Churches?
Yes, we work with all Faith’s and Churches, throughout the Eastern Cape
We don’t have a minister, can you organise a minister for us to conduct the service?
We can arrange a Minister for you if required.
How do we obtain the Death Certificate of the deceased?
We will obtain the Death Certificate from Home Affairs on your behalf and give you certified copies.
Do we have to pay ‘storage’ fees for the deceased while funeral arrangements are being made?
No, we don’t charge storage fees for families using our funeral arrangement services.
What do I do when my loved one dies at home of natural causes?
If there is no medical attendant present, call an ambulance to declare the death and call us (041) 581 5028 to collect your loved one
Do you have your own on site mortuary?
Yes we, First Avenue have our own on-site licensed mortuary.
Do you use a coffin for cremation?
Yes, the coffin is necessary for cremation
What happens to the ashes?
We will assist the family by holding the ashes on our premises for a while until they are ready to collect them for internment or sprinkling
Where do we have the service?
We have a beautiful Victorian chapel available for our services or we will go to a church or venue of your choice.
Do you collect people who have passed away from other provinces?
Yes, we organise the transport whether by road or air
If one of my family members dies outside of South Africa, what happens?
We will liaise with the country in question to arrange repatriation from that country. If a loved one passes away whilst visiting South Africa, we can liaise with their country of origin to repatriate them.
I have a funeral policy by a different service provider.
Not a problem, bring in your policy and we will advise you on how to claim. Due to the new Popi Act, we at First Avenue can only claim for Metropolitan or Samba policies on your behalf.
