On behalf of Mrs Kathy Pope, I would like to take this opportunity to thank you and your teams for everything you did to facilitate XXX ordered and safe return to the UK. You all acted in the most professional and courteous manner. At all times, you performed in exactly the way you said you would. You kept me informed throughout  enabling me to keep Kathy and others up to date. I understand that this is what you do and how you perform on a regular basis but it is very heartwarming to be on the receiving end of your expertise, as it was in this case. XXX is now safely back home in Tavistock, Devon and we look forward to celebrating his life with friends in a few weeks time. You made his journey possible and stress free for us all in the UK waiting for him. Thank you so very much from Kathy and me and everybody else who were fortunate enough to know XXX, “The Pope” as I called him.